Scope and Application
These terms apply to your use of sonufloor.com and purchases of flooring and floor decoration materials from SonuFloor. Please read them before using the website or placing an order, together with the shipping, returns, and other policies relevant to your purchase.
By using the website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any consumer rights or protections that cannot lawfully be excluded or restricted.
Accounts and Customer Information
You must provide accurate and complete information when placing an order or creating an account, including your contact, delivery, and payment details. Please notify us promptly if information affecting your order needs to be corrected. Changes may not be possible once an order has been processed or dispatched.
If you create an account, keep your login credentials confidential and contact us promptly if you suspect unauthorized access. You do not need to create an account unless the checkout process expressly requires one for the transaction concerned.
Product Information and Orders
We make reasonable efforts to keep product descriptions, images, specifications, and availability accurate. Images are illustrative, and screen settings, lighting, and natural or manufacturing variations may affect how colors, textures, and finishes appear. Any such variations do not remove your rights if goods are faulty or materially different from their description.
Before ordering, review the product specifications, measurements, quantities, and suitability for your intended application. If you are unsure about compatibility, installation requirements, or other product details, please contact us before purchasing.
Submitting an order is a request to purchase the selected goods. An automated acknowledgment confirms that we have received your order but does not, by itself, confirm that every item is available or that the order has been accepted. We will communicate acceptance or any issue affecting fulfillment through the order process or using the contact details you provide.
We may need to decline or cancel an order for a reasonable reason, such as unavailable stock, an obvious pricing or description error, unsuccessful payment, a delivery restriction, or a reasonable concern about fraud or unlawful activity. If an issue arises, we will notify you and, where appropriate, offer a correction or alternative for your agreement. We will not substitute products or require an additional payment without your agreement. If an order is canceled after payment, we will refund the amount paid for the canceled goods and any related charges as required by applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are displayed on the website and during checkout. Please review the order total, including any shipping charges, taxes, and discounts shown, before submitting your order. Any import duties, taxes, or clearance charges not collected at checkout are subject to applicable requirements and the shipping policy.
Promotions are subject to the conditions stated with the relevant offer. Price changes do not, by themselves, alter an order already accepted. If an obvious pricing error affects your order, we will explain the issue and seek your agreement to any correction or cancel the affected order with an appropriate refund, subject to applicable law.
You must use a payment method you are authorized to use. Available payment methods are shown at checkout, and payment is subject to authorization and any checks reasonably needed to process the transaction. A failed or declined payment may prevent us from processing or fulfilling an order.
Shipping and Delivery
SonuFloor offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or product is subject to our shipping policy and the delivery options available for your order.
Please review the website’s shipping policy and the information shown at checkout for applicable shipping arrangements, charges, and delivery estimates. Delivery estimates are not guarantees unless expressly stated otherwise. Carrier disruptions, customs processing, and other circumstances may affect delivery, without limiting your rights under applicable law.
Please provide an accurate delivery address and any information reasonably necessary for delivery. If your order is delayed, arrives damaged, or appears to be missing, contact us so we can help investigate and arrange an appropriate resolution under our policies and applicable law.
Returns and Refunds
Returns, cancellations, exchanges, and refunds are handled in accordance with the website’s return policy and applicable law. Please review that policy before purchasing for the applicable eligibility conditions, procedures, and any charges.
If you receive an incorrect, damaged, or faulty product, contact us with your order details and a description of the issue. We may request information reasonably needed to assess the problem and arrange an appropriate remedy. Please follow the return instructions provided so that your request can be handled correctly.
Nothing in our return policy or these terms limits any statutory right to a remedy for faulty, misdescribed, or otherwise nonconforming goods.
Intellectual Property and Website Use
Website text, photographs, graphics, designs, logos, and other content are owned by SonuFloor or used with permission or another lawful basis. Third-party names, trademarks, and materials remain the property of their respective owners.
You may access and use the website for personal shopping and reference. Except as permitted by applicable law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit website content.
You must not misuse the website, interfere with its operation, attempt unauthorized access, or use it for fraudulent or unlawful purposes.
Responsibility and Liability
We will exercise reasonable care in operating the website and fulfilling orders. We do not guarantee that website access will always be uninterrupted or error-free, and we may temporarily restrict access for maintenance, security, or technical reasons.
To the extent permitted by applicable law, we are not responsible for losses caused by misuse of products, installation contrary to supplied instructions, or circumstances not attributable to our failure to meet our obligations. Any assessment of liability remains subject to applicable law and the circumstances of the claim.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence where such liability cannot lawfully be limited, or any other liability or consumer right that cannot legally be excluded or restricted.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, or government restrictions, may delay or prevent performance. If such an event affects your order, we will take reasonable steps to reduce its impact and communicate material changes where practicable.
These events do not remove any cancellation, refund, or other rights available to you under applicable law.
Disputes and Applicable Law
If you have a concern about an order or these terms, please contact us first so that we can try to resolve it fairly. Provide your order details, where relevant, and explain the issue and the resolution you are seeking.
These terms and any dispute are subject to applicable law, including mandatory consumer protections. Nothing in these terms prevents you from seeking a remedy through a court, regulator, or other dispute-resolution process available under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our services, business practices, or legal requirements. Updated terms will be published on this page and will apply prospectively from publication unless a different effective date is stated. Where required by applicable law, we will provide additional notice.
The terms in effect when your order is placed will govern that order, unless a change is required by law or you agree otherwise. Please review this page before making a new purchase.
Contact Us
For questions about these terms, product information, or an order, please visit our contact page: https://sonufloor.com/contact-us/.
