Shipping Destinations
SonuFloor offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for your address and selected products is confirmed at checkout. If no shipping option appears for your destination, please contact us before placing your order.
Order Processing and Dispatch
Orders are prepared for dispatch after payment has been confirmed and any necessary order details have been verified. Processing time depends on product availability, order size, and any preparation required for your flooring or floor decoration materials. Applicable processing estimates will be provided at checkout, in your order confirmation, or through an order update.
Order processing and transit are separate stages. An order confirmation does not mean your order has shipped. If an availability issue or another processing delay affects your order, we will notify you and explain the available next steps.
Estimated Delivery
Available delivery options and applicable delivery estimates are shown at checkout, in your order confirmation, or in subsequent shipping updates. Transit time depends on the destination, the selected shipping method, the carrier, and the size and handling requirements of the shipment.
Delivery estimates are not guaranteed arrival dates. Peak-season demand, customs clearance, remote delivery locations, and other transport conditions may affect the estimated delivery window. Please avoid scheduling installation work solely around an estimated arrival date.
Shipping Costs and Import Charges
Shipping costs depend on the delivery address, selected shipping method, and the weight, dimensions, and contents of your order. The shipping charge displayed at checkout is the applicable charge for your purchase.
Any taxes collected by SonuFloor will be shown at checkout. International shipments may also be subject to customs duties, import taxes, brokerage fees, or other destination-country charges. Unless checkout expressly states that these charges are included or prepaid, they are not included in the shipping charge and are the recipient’s responsibility. Your local customs authority can provide guidance on potential import costs.
Order Tracking
When your order is dispatched, we will provide a shipping update and tracking information where available for the selected delivery service. Tracking may become active only after the carrier has received and scanned the shipment, so information may not appear immediately after dispatch.
Tracking availability and the frequency of updates vary by carrier and shipping method. Not all services offer real-time tracking. If tracking is unavailable, appears unchanged for an extended period, or shows a delivery issue, please contact us so we can help investigate.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery details before submitting your order. If you notice an error, contact us promptly. We will try to arrange a correction, but changes may not be possible once processing or dispatch has progressed.
- Missed delivery or no one available to receive the shipment: Follow any carrier instructions for redelivery or collection. Where a signature or delivery appointment is required, please ensure someone is available to receive the order.
- Returned or undeliverable shipments: If a shipment is returned because of an incorrect address, missed collection, refused delivery, or another delivery issue, we will review the circumstances and contact you about the available options. Any applicable redelivery, return transport, or related charges will be explained before further arrangements are made, subject to applicable law.
- Missing or damaged deliveries: If your shipment is marked as delivered but cannot be located, or arrives with visible damage, contact us promptly. Keep the packaging and provide any relevant photos or delivery details so we can review the issue and coordinate an appropriate resolution.
Shipping Delays
Seasonal demand, severe weather, carrier disruptions, customs inspections, and service limitations in remote areas can delay delivery. International shipments may also require additional documentation or information from the recipient before customs clearance can be completed.
If we become aware of a significant delay affecting your order, we will share available information and help clarify the next steps. If your delivery has passed its estimated window, please contact us so we can follow up with the relevant shipping provider and help work toward a resolution.
Contact Us
For questions about delivery availability, shipping charges, order progress, or a delivery problem, please contact SonuFloor through https://sonufloor.com/contact-us/. Include your order number, if available, and a brief description of your question so we can assist you efficiently.
