This policy explains how SonuFloor handles personal information in connection with its online store for flooring and floor decoration materials. It applies to information provided or collected when you browse the website, shop, place an order, create an account where available, or contact us. It does not cover the independent privacy practices of third-party websites or services you may access through links on our website.
Information We Process
The information involved depends on how you use the website and the services available to you. It may include:
- Contact information: your name, email address, telephone number, and billing or delivery address.
- Order and delivery information: products purchased, order details, delivery instructions, and information needed to manage shipping, returns, refunds, or other order-related requests.
- Account information: login credentials, account preferences, and order history if you create an account.
- Payment-related information: information needed to arrange payment, confirm payment status, or process a refund. The payment details handled by us or a payment provider depend on the payment method and checkout service used.
- Communications: information you include when asking a question, requesting support, or otherwise contacting us.
- Device and technical information: depending on the services and technologies in use, information such as an IP address, browser type, device characteristics, pages visited, and website interactions may be processed.
Please provide only information relevant to your purchase or inquiry. If information needed to complete an order or respond to a request is not provided, we may be unable to complete that transaction or provide the requested assistance.
How We Use Information
We use personal information as needed to operate the store and provide services, including to:
- Receive, confirm, and fulfill orders, including coordinating payment processing and delivery.
- Manage accounts where available and provide order-related communications.
- Respond to inquiries and handle support requests, returns, refunds, and disputes.
- Operate, maintain, troubleshoot, and improve the website and shopping experience.
- Protect the website, customers, and transactions against misuse, unauthorized access, and suspected fraud.
- Maintain necessary business records and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, the basis depends on the activity. It may include performing a contract with you, meeting legal obligations, pursuing legitimate interests such as website security and service improvement, or relying on your consent where required.
Cookies and Similar Technologies
Depending on the website features and services in use, cookies and similar technologies may support functions such as keeping items in a shopping cart, maintaining a signed-in session, remembering preferences, and understanding how the website is used. Where required by applicable law, consent will be requested before nonessential technologies are used.
You can manage or delete cookies through your browser settings and use any cookie or privacy controls provided on the website. Blocking certain cookies may affect checkout, account access, or other website features. Browser settings may not control every type of similar technology.
Sharing Information
Personal information may be shared where needed to provide services, complete a transaction, or meet applicable obligations. Depending on the services used, recipients may include:
- Payment service providers that process payments, refunds, or payment-related checks.
- Shipping and delivery providers that transport orders and manage delivery-related requests.
- Hosting and technical service providers that support website operation, maintenance, security, or communications.
- Analytics service providers, where used, that help evaluate website performance and improve the shopping experience, subject to applicable consent requirements.
- Professional advisers or public authorities where disclosure is necessary to meet legal obligations, resolve disputes, protect rights, or address suspected fraud or security incidents.
Information shared should be limited to what is relevant to the recipient’s role. Some providers, including payment providers, may process information under their own privacy notices and legal obligations.
International Processing
Depending on the locations of service providers, your information may be processed outside your country or region. Where such processing involves a transfer subject to legal restrictions, appropriate safeguards are required under applicable law.
How Long Information Is Kept
Personal information is retained only for as long as needed for the purposes described in this policy, including fulfilling orders, providing support, meeting contractual and legal obligations, maintaining required records, and resolving disputes. Retention depends on the type of information, the reason it is held, and applicable requirements. When information is no longer needed, it should be deleted or anonymized, subject to applicable recordkeeping and technical constraints.
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you and obtain a copy.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of processing or object to certain processing.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of processing carried out before withdrawal.
- Lodge a complaint with a relevant data protection authority.
These rights may be subject to conditions and exceptions. For example, some information may need to be retained to meet legal obligations or resolve a dispute. To make a request, use the contact link below. We may need information reasonably necessary to verify your identity and understand your request before responding.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can guarantee absolute security. If you have an account, keep your login credentials confidential and contact us if you suspect unauthorized use.
Changes to This Policy
We may update this policy to reflect changes in website features, services, information practices, or applicable requirements. Updates will be posted on this page. Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact Us
For questions about this policy or to submit a privacy-related request, contact SonuFloor through https://sonufloor.com/contact-us/.
